Web Survey Bibliography
Research on reputation systems has mainly focused on the trust building function of reputation systems. The present research looks also at the trust rebuilding function of reputation systems, more specifically, the role of the short text comments given in reaction to a negative feedback. Online markets are noisy environments; rebuilding trust is therefore often necessary. This paper analyzes whether sellers´ reactions have the potential to re-build the trust between business partners. The central questions were: Do different types of trust violations have more or less detrimental effects on trust? Do reactions of sellers have any trust re-building effects? Which types of sellers' reactions are more effective in re-building trust? A distinction is made between morality-based and competence-based violation of trust and between two types of reactions that a seller can display, namely an apology or denial of the trust violation. Two online experiments among active eBay users in the Netherlands were conducted, using a random sample of members of a large Dutch commercial ‘opt in’ access panel. The advantages of this methodological approach will be discussed. The results show that the text comments accompanying negative feedback indeed influence trustworthiness judgments. Contrary to what has been reported in the literature, denial in case of morality-based violations of trust did not re-build trust. The implications for further research on re-building trust on the internet are discussed.
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Web survey bibliography (210)
- In search of best practices; 2017; Kappelhof, J. W. S.; Steijn, S.
- The perils of non-probability sampling; 2017; Bethlehem, J.
- Estimating the Impact of Measurement Differences Introduced by Efforts to Reach a Balanced Response...; 2017; Kappelhof, J. W. S.; De Leeuw, E. D.
- Data chunking for mobile web: effects on data quality; 2017; Lugtig, P. J.; Toepoel, V.
- Are Final Comments in Web Survey Panels Associated with Next-Wave Attrition?; 2016; McLauchlan, C.; Schonlau, M.
- Participation rates of childhood cancer survivors to self-administered questionnaires: a systematic...; 2016; Kilsdonk, E.; Wendel, E.; van Dulmen-den Broeder, E.; van Leeuwen, F.E.; Van Den Berg, M. H.; Jaspers...
- A look into the challenges of mixed-mode surveys; 2016; Klausch, L. T.
- Unintentional Mobile Respondents in Official Statis tics and Their Effect on Data Quality ; 2016; Bakker, J.
- Tracking the Representativeness of an Online Panel Over Time ; 2016; Klausch, L. T.; Scherpenzeel, A.
- Detecting careless respondents in web-based questionnaires: Which method to use?; 2016; Niesen, A. S. M.; Meijer, R. R.; Tendeiro, J. N.
- Establishing the accuracy of online panels for survey research; 2016; Bruggen, E.; van den Brakel, J.; Krosnick, J. A.
- Surveying End-of-Life Medical Decisions in France: Evaluation of an Innovative Mixed-Mode Data Collection...; 2016; Legleye, S; Pennec, S.; Monnier, A.; Stephan, A.; Brouard, N.; Bilsen, J.; Cohen, J.
- Adaptive survey designs to minimize survey mode effects – a case study on the Dutch Labor Force...; 2016; Calinescu, M.; Schouten, B.
- Reducing Underreports of Behaviors in Retrospective Surveys: The Effects of Three Different Strategies...; 2016; Lugtig, P. J.; Glasner, T.; Boeve, A.
- Sunday shopping – The case of three surveys; 2016; Bethlehem, J.
- Predictive inference for non-probability samples: a simulation study ; 2016; Buelens, B.; Burger, J.; van den Brakel, J.
- Does the Inclusion of Non-Internet Households in a Web Panel Reduce Coverage Bias?; 2016; Eckman, S.
- Internet Panels, Professional Respondents, and Data Quality; 2015; Matthijsse, S.; De Leeuw, E. D.; Hox, J.
- Effect of Web-Based Versus Paper-Based Questionnaires and Follow-Up Strategies on Participation Rates...; 2015; Kilsdonk, E.; van den Heuvel-Eibrink, M. M.; van Dulmen-den Broeder, E.; van der Pal, H. J. H.; van...
- Designing web surveys for the multi-device internet; 2015; de Bruijne, M.
- Self-identification of occupation in web surveys: requirements for search trees and look-up tables ; 2015; Tijdens, K. G.
- Tailored fieldwork design to increase representative household survey response: an experiment in the...; 2015; Luiten, A.; Schouten, B.
- Calendar Instruments in Retrospective Web Surveys; 2015; Glasner, T.; van der Vaart, W.; Dijkstra, W.
- Validating self-reported mobile phone use in adults using a newly developed smartphone application; 2015; Goedhart, G., Kromhout, H., Wiart, J., Vermeulen, R.
- Face-to-Face or Sequential Mixed-Mode Surveys Among Non-Western Minorities in the Netherlands: The Effect...; 2015; Kappelhof, J.
- Finding Item Nonresponse Patterns: Three Internet Survey Experiments Into the Effects of Nonresponse...; 2015; Van De Maat, J.
- The effectiveness of incentives on recruitment and retention rates: an experiment in a web survey; 2015; Mulder, J.; Douhou, S.
- Using WhatsApp as a Survey Tool; 2015; Ongena, Y. P.; Haan, M.
- The Effects of Adding a Mobile-Compatible Design to the American Life Panel; 2015; Toepoel, V.; Lugtig, P. J.; Amin, A.
- Adapting Grid Questions for Mobile Devices; 2015; de Bruijne, M.; Das, M.; van Soest, A.; Wijnant, A.
- Correlates of early and late responses to surveys in an online panel; 2015; Douhou, S.; Vis, C.
- Higher Item Nonresponse Rates Caused by Slider Scales in Web Surveys; 2015; Toepoel, V.; Funke, F.
- Coding Surveys on their Item Characteristics: Reliability Diagnostics; 2015; Bais, F.; Schouten, B.; Toepoel, V.
- Selection error in single- and mixed mode surveys of the Dutch general population; 2015; Hox, J., Klausch, L. T., Schouten, B.
- Investigating Response Quality in Mobile and Desktop Surveys: A Comparison of Radio Buttons, Visual...; 2014; Toepoel, V.; Funke, F.
- 640 Current trends in management of high-risk prostate cancer in Europe: Results of a web-based survey...; 2014; Briganti, A., Isbarn, H., Ost, P., Ploussard, G., Sooriakumaran, P., Van Den Bergh, R.C.N., Van Oort...
- Query on Data Collection for Social Surveys; 2014; Blanke, K., Luiten, A.
- Improving Response Rates and Questionnaire Design for Mobile Web Surveys; 2014; de Bruijne, M., Wijnant, A.
- Quality of physical therapy from a patient's perspective; factor analysis on web-based survey data...; 2014; Scholte, M., Calsbeek, H., Nijhuis-van der Sanden, M. W. G., Braspenning, J.
- Mining “Big Data” using Big Data Services ; 2014; Reips, U.-D., Matzat, U.
- Barriers and facilitators for participation in a preventive pelvic floor muscle training program from...; 2014; Albers-Heitner, P., Moossdorff-Steinhauser, H., Weemhoff, M., Nieman, F., Berghmans, B.
- Informing panel members about study results; 2014; Scherpenzeel, A., Toepoel, V.
- Targeting the bias – the impact of mass media attention on sample composition and representativeness...; 2014; Steinmetz, S., Oez, F., Tijdens, K. G.
- Exploring selection biases for developing countries - is the web a promising tool for data collection...; 2014; Tijdens, K. G., Steinmetz, S.
- Evaluating mixed-mode redesign strategies against benchmark surveys: the case of the Crime Victimization...; 2014; Klausch, L. T., Hox, J., Schouten, B.
- The quality of ego-centered social network data in web surveys: experiments with a visual elicitation...; 2014; Marcin, B., Matzat, U., Snijders, C.
- Measuring the very long, fuzzy tail in the occupational distribution in web-surveys; 2014; Tijdens, K. G.
- Social desirability is the same in offline, online, and paper surveys: A meta-analysis; 2014; Dodou, D., de Winter J. C. F.
- The impact of contact effort on mode-specific selection and measurement bias; 2014; Schouten, B., van der Laan, J., Cobben, F.
- Clicking vs. Dragging: Different Uses of the Mouse and Their Implications for Online Surveys; 2014; Sikkel, D., Steenbergen, R., Gras, S.